Contract Retention Advisor

Contract Retention Advisor

Smethwick

£24,000+ Commission

Permanent

Whats on offer:

• Salary between £21,630-£24,000
• Competitive commission Scheme (estimate £3,000 per annum)
• Pro-rata 26 days holiday plus Bank Holidays
• 40 hours per week, Monday -Friday with overtime opportunities
• Enhanced corporate company pension Scheme (11% max employer contributions)
• Income protection Insurance benefit up to 70% of annual earnings
• BHSF Health Scheme
• Employee Rewards Package

We are actively seeking a Contract Retention Advisor, to join a well-established company in the Smethwick area, to support their Customer Service Centre and to deal with everyday customer service enquiries. You will be working within their UK Service Business in a ‘front line’ support role.

Main duties and responsibilities:

• Assisting the Contract Managers to stabilise the Contract Base and increase where possible.
• To maintain the Contract Database entering new Service Agreements, raising preventative maintenance/calibration visits, invoicing and providing confirmation to customers via our Welcome Pack process including Customer Interface Website account creation.
• Contract renewals
• Contract negotiations
• Maintaining the Service Contract Base
• Correspond, both verbally and in writing, with customers regarding all matters relating to any Maintenance Agreements, dealing with associated emails/letters and routine paperwork/documentation
• Raising Purchase Orders when required
• Maintaining accurate electronic and paper-based contract records
• Amending Maintenance Agreements as required in an efficient and timely manner, including raising of Invoices and Credit Notes
• Dealing with Invoice Queries relating to Contract customers.
• Participate in ITW Toolbox activities.
• Carry out other duties deemed appropriate in line with your skills and experience.

Personal Specification

• Previous Customer service/Sales Experience with administration background
• Excellent Communication skills, written and verbal.
• PC Literate and working knowledge of Excel and Word
• positive and enthusiastic individual with a ‘can do’ attitude.
• Confident and customer-focused with a natural desire to exceed customer expectations?
• A networker who enjoys interacting with people at all levels to build strong team-working relationships, both internally and externally