Export Import Operations

Export Import Operations

Dudley

Permanent

£26,500 + Bonus

What’s on offer:

• Salary of £26,500 per annum
• Attractive monthly bonus scheme
• Hours of work- Monday-Friday 8:30am-5pm
• Holidays: 20 days + Bank Holidays
• Onsite parking
• Company pension scheme

Core Role Responsibilities

• Receive, process, and manage incoming bookings (mainly export and some import) in agreed time frames to company standards and guidelines.
• Sea and Air freight exports – including FCL / LCL and air freight and some LCL and FCL imports and clear and deliveries.
• Accountable for ensuring highest levels of data quality data input into bespoke program in the timescales required by company.
• Liaise with Suppliers to fulfil customer bookings covering the full range of requirements in terms of:
  • Quality data input for new bookings into company booking platform Box Top and confirmations to suppliers and clients.
  • Problem resolution including haulage delays/ vessel details/ sourcing alternative options where required.
  • Job tracking and customer communication throughout
  • Closing the job when completed to customer satisfaction.

Requirements:

• The successful candidate must have previous experience in the Sector – 2 years plus preferable.
• They will be a good team player, have excellent verbal and written communication skills and able to work in a fast paced and exciting environment.
• Be able to work on their own initiative with the ability to interpret and execute agreed company guidelines and policies.
• Proven problem solving and negotiation skills are critical as are customer focus and the ability to build rapport over the phone.
• Planning & organising skills are essential together with excellent levels of attention to detail and a structured approach to work.