Customer Service

Customer Service




What’s on offer:

  • Salary: £25,000 per annum
  • Company performance bonus
  • 21 days floating holiday plus Bank holidays
  • Hours: Monday – Thursday 8:30am-5pm & Friday 8:30am – 4:30pm (30 minutes lunch)
  • Free Parking
  • Staff days out
  • Company pension scheme

General Overview

We are currently seeking a self-motivated and enthusiastic person to join a fantastic company based in Lye. The successful candidate will be polite, efficient and will have excellent telephone manner when speaking to customers.

Typical Work Activities

  • Dealing with customers by telephone & email to advise despatch dates on orders.
  • Liaising with the factory to obtain despatch dates on orders that may be late or to confirm despatch dates and advise customers as required.
  • Liaising with our transport companies to confirm delivery dates on orders and advising customers as required.
  • Preparing and updating the Order chase list for the morning Production meeting, so that the factory are aware of all confirmed despatch dates given to customers.
  • Dealing with customer complaints regarding delivery of orders i.e. incorrect items, damaged goods, missing parts etc. and resolving them to an agreeable solution.
  • To complete the non-conformance paperwork for a customer complaint with the agreed action and passing onto the factory.
  • To check stock of replacement parts with the factory and order with the Production Planner if required.
  • Recording all non-conformances onto the customer complaint database.
  • Chasing completion of outstanding non-conformances through the factory.
  • Filing all non-conformance paperwork after completion from the factory.
  • Costing all of the non-conformances at the end of each month and completing graph analysis for Production/ Quality Manager.
  • Emailing the completed database at the end of each month including costs to the BSI consultant for analysis.
  • Help the Sales department by dealing with sales calls and enquires during busy periods or when covering holidays and sickness.

The Person will need;

  • This person would need to be polite, organised, assertive and have previous sales and customer service experience including handling difficult customers from time to time.
  • To be articulate and well organised and have the ability to manage their own time in an effective manner.
  • To be a good team player and to encourage co-operation between all departments.

Job Information

Job Reference: JOB3169_1676380805
Salary From: £25000
Salary To: £25000
Job Industries: Call Centre and Customer Service
Job Locations: Stourbridge, West Midlands
Job Types: Permanent
Job Skills: Customer Service, Administrator, Inbound calls, Outbound calls

Apply for this Job

Please enter your full name.

Enter a valid email address.

Add your cover letter for supporting information here.

Upload your CV to accompany your application for this job.

Fields marked with * are required.