Account Manager

Account Manager

Stourbridge

£27,000-£30,000

Permanent

What’s on offer:

• Competitive salary
• Company performance bonus
• Progression
• 21 days floating holiday plus bank holidays
• Hours: 8:30-5pm / 9am-5:30pm (30 minutes lunch)
• Free Parking
• Staff days out
• Company pension Scheme

We are currently seeking a self-Motivated and enthusiastic person to join a fantastic and forward-thinking company based in the Stourbridge area. The successful candidate will have excellent customer service skills and experience in business development. Working in a busy sales environment, the role will evolve, building relationships with a portfolio of new and longstanding customers.

Responsibilities:

• Dealing with key accounts/clients and following the process from start to finish.
• Quoting customers on products and giving advice on product information.
• Chasing previously quoted orders to establish progress.
• Working with production to quote bespoke products and co-ordinate projects for taylor made items to meet specific requirements of the end user.
• Monitoring orders through production, dispatch, and delivery, making sure time scales are met.
• Building relationships with existing and lapsed customers and nurturing accounts.
• Following up on leads to promote sales.
• Handling any discrepancies/issues to resolution.
• Promote after-sales care with follow-up calls.

Person specification:

• Excellent customer service skills.
• Experience in business development or account management.
• Ability to use own initiative.
• Good team player and to encourage co-operation between all departments.