Sales Co-Ordinator/ Administrator

Sales Co-Ordinator/Administrator

Wednesbury

Permanent

£25,000

What’s on offer:

• Salary of £25,000
• Hours: 8:30am-5pm 30-minute lunch break
• Pension scheme
• 20 days holiday + Bank Holidays
• Death in service
• Free Parking

Job Role & Purpose

Responsible for interpreting and processing sales orders in an accurate and timely manner, resolving order queries and developing relationships with customers.

Key Duties and Responsibilities:

• Ensuring all e-mails and telephone conversations are dealt with promptly and efficiently.
• Sales order processing and working with customers to obtain ordering schedules wherever possible.
• Checking the progress of sales orders and keeping the customer updated
• Receiving and acknowledging sample requests form customers and working with the Design and Innovation Team and Account Managers to deliver in line with customer expectations.
• Providing delivery updates on a daily or weekly basis to customers.
• Filing and general office duties.
• Cover for other areas as and when required.
• Accepting incoming calls and actively promoting our products.
• Deal with a variety of different queries from customers and suppliers.
• Check stock availability as and when required.
• Develop relationships with key customers and contacts.
• Work with the rest of the sales team to identify new opportunities.
• Working with the Sales Team you will act as the lead to ensure the smooth running of all accounts with schedules, orders and deliveries.
• Developing relationships with key customers and contacts and looking to building, creating and maintaining long lasting client relationships.
• Work with all internal stakeholders and teams to ensure the highest level of customer service is delivered to customers.
• Ensuring quotations are completed and responded to as quickly as possible.
• Acting as a key interface between the customer and all relevant divisions.