Regional Service Technician

Regional Service Technician

Permanent

Greater London (HP, WD and asociated postcodes)

Competitive Salary

Our client, a well-established, worldwide company, specialising in industrial cleaning products, currently has the need for a Regional Service Technician to join their team. This role is field based covering London/Greater London to include HP, WD and associated postcodes and may include some time in central London. The successful candidate will benefit from a dedicated fully accredited internal training scheme.

What’s on offer?

• Competitive Salary
• Monday to Friday – 8am – 5pm with flexibility required, plus weekend rota
• Paid overtime available
• 24 days holiday plus bank holidays, increases after 5 years
• Simplyhealth Cash Plan (including retail discount scheme) *
• Critical Illness Cover and Life Insurance*
• Staff discounts on products*
• Company pension scheme*
• Company sick pay*
• Holiday purchase scheme*
• Free tickets to sporting events*
• Company van and a full set of tools provided
• Company laptop, tablet and phone provided
• Fuel card and hardware supplier card provided
• Fully expensed fuel and parking
• Uniform provided

Main Tasks of the Role:

• Perform diagnostics, maintenance, and repairs on products whilst maintaining company and industry standards within the agreed time restraints
• Use a diagnostic system to ensure diagnostic testing and repairs are thorough and to the highest quality
• Replace parts and components and keeps detailed, organised records of repairs to each machine – in accordance with customer purchase order system/warranty guidelines
• Regular communication with Team Leader and Schedulers to ensure efficiencies and KPI’s are achieved
• Communicate and actively listen to Customers and Schedulers to ensure positive working relationships are developed and maintained
• Complete documentation of work orders to ensure accurate records and orders are created
• Responsible for the control of van stocks in accordance with customer base – ensuring 5% difference adhered to during all stock takes
• Responsible for ensuring relevance of individual van stock items and liaising with Team Leader where necessary
• Identify and communicate sales leads relevant to Business Development Manager and Key Account Manager
• Maintain tools and equipment to a satisfactory and safe condition
• Actively participate in ‘on the job’ coaching and regular performance reviews with Team Leader
• Accountable for self-development – attendance of accreditation training courses essential

The Successful Candidate:

• Must have an understanding of municpal vehicles, mechanical, hydraulics or auto electrics
• Ideally educated to an NVQ Level 2/3 in Engineering, however, this can be substituted with hands-on experience
• Previous product knowledge and experience within the cleaning industry/material handling are desirable
• Proven field service experience from a maintenance/technical background
• Good communication skills, both written and verbal
• Be self-motivated and flexible, as well as highly organised
• Have a high level of diagnostic skills
• Ideally have experience within electric and electronics, batteries, mechanical, hydraulics, pneumatics, and engines
• Must hold a Full UK Driving licence and be able to commit to National travel and overnight stays

*After successful completion of probationary period