Customer Service Advisor – Lead Generator

Customer Service/Telesales Advisor



£22,000 – £24,000 per annum

We are currently working with a well-established company who are looking for an enthusiastic Customer Service/Telesales Advisor to join their team. The Successful Customer Service/Telesales Advisor will need to be confident in a target driven environment and have excellent customer service skills.

What’s on offer?

  • £22,000 – £24,000 – based on experience
  • Monday – Friday between 8am – 4pm / 9am – 5pm
  • Target driven bonus
  • 25 Days Annual Leave plus Bank Holidays
  • Learning and training opportunities
  • Company Pension Scheme
  • Free on site parking

Key Responsibilities of the Customer Service/Telesales Advisor:

  • Receiving inbound customer calls and dealing with all queries in a professional manner.
  • Providing Technical support over the telephone where required on company products.
  • Assisting with enquiries receive via internal web chat function in a quick and accurate fashion.
  • Providing an extremely high level of customer service befitting quality retailer.
  • Initiating sales with potential customers via phone or e-mail.
  • Listening to customer needs and informing them of relevant products.
  • Creating lasting relationships with customers to enable repeat sales.
  • Taking an active part in group projects to promote new and existing products.
  • Contributing towards achieving set group sales targets.
  • Maintaining customer database.

The Successful Customer Service/Telesales Advisor:

  • Passion for high level of customer service.
  • Previous experience in telesales position.
  • Strong sales skills with proven record of exceeding group sales targets.
  • Self-motivated.
  • Excellent telephone manner.
  • Good IT skills, particularly with reference to Microsoft Office.
  • Enjoy working in a target driven team environment.
  • Flexibility to take on different daily tasks and provide cover when required.

Job Information

Job Reference: SGJOB3404_1704473559
Salary From: £22000
Salary To: £24000
Job Industries: Call Centre and Customer Service
Job Locations: Kingswinford, West Midlands
Job Types: Permanent
Job Skills: customer service, sales advisor, telesales, inbound calls

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