Order Processing & Logistics Lead
Bewdley
£32,000 – £40,000 DOE
Full Time | Permanent

Are you an experienced Order Processing, Customer Fulfilment or Logistics professional looking for a role where you can take ownership and make a real impact?

We are recruiting for an Order Processing & Logistics Lead to oversee the end-to-end order fulfilment process, ensuring customer orders are processed accurately, dispatched on time and supported by efficient operational and logistics processes.

This is a hands-on role working closely with customer service, warehouse and finance teams, whilst supporting a small team and driving continuous improvement across the function.

Please note: This is not a Warehouse Manager or traditional Logistics Manager position. We are specifically looking for someone with experience in order processing, customer fulfilment, dispatch coordination and logistics administration. Whilst you will work closely with warehouse and logistics operations, the focus of this role is managing the order-to-dispatch process, customer orders, shipping documentation and operational coordination rather than managing a warehouse operation or transport fleet.

Key Responsibilities

• Manage incoming customer orders through internal systems and shared inboxes
• Ensure all order information is accurate, complete and processed in a timely manner
• Coordinate the order-to-dispatch process across e-commerce, trade and third-party customers
• Prepare picking documentation, labels and dispatch paperwork
• Liaise with warehouse, customer service and finance teams to ensure smooth order fulfilment
• Support shipping activities and courier bookings
• Assist with export and import documentation requirements
• Monitor fulfilment and transport costs
• Act as the escalation point for customer queries and order-related issues
• Support the development and improvement of logistics, dispatch and order processing processes
• Provide day-to-day leadership and support to a direct report
• Maintain accurate records and ensure company procedures are consistently followed

About You

• Previous experience within order processing, customer fulfilment, logistics coordination, dispatch administration or supply chain operations
• Strong organisational skills with excellent attention to detail
• Experience managing customer orders from receipt through to delivery
• Knowledge of shipping, logistics and distribution processes
• Import/export documentation experience would be highly advantageous
• Experience supporting, mentoring or supervising team members
• Strong communication skills with the ability to build relationships across multiple departments
• Proactive approach with a continuous improvement mindset
• Comfortable working in a fast-paced environment with changing priorities

Applications from Warehouse Managers, Transport Managers and Logistics Managers without significant hands-on order processing and fulfilment experience are unlikely to be suitable for this position.

What’s On Offer?

• Salary of £32,000 – £40,000 depending on experience
• Permanent, full-time opportunity
• A varied role with genuine ownership and responsibility
• Opportunity to influence processes and help shape the future of the function
• Supportive and growing business environment

Applications from Warehouse Managers, Transport Managers and Logistics Managers without significant hands-on order processing and fulfilment experience are unlikely to be suitable for this position.

If you’re an organised and commercially aware fulfilment, order processing or logistics professional looking for your next challenge, we’d love to hear from you.

Apply today for immediate consideration.