Home Delivery Operations Manager
Wednesbury – with some travel around the Midlands
Up to £45,000
Permanent

Are you looking for an exciting Operations Manager role with our well-established client?
Do you have a passion for people management?
Are you personable, decisive and a true leader?
If you answered yes to all of the above, then please read on…

What’s in it for you?
• Salary : £45,000
• Pension Scheme
• Monday – Friday
• 25 days holiday + bank holidays
• On-Site Parking
• Benefit package (private healthcare, medical cover, paid voluntary day, cycle to work,
staff discount and shopping discount platform)

The roles and responsibilities of the Operations Manager:
• Daily management of depot Managers ensuring relevant HR policies are followed
• Work alongside depot managers to obtain depot KPIs to be reported to the CHD
Manager at regular points.
• Work alongside the Home Delivery training academy to build training requirements for
teams
• Ensure depot managers are reporting on required KPIs correctly and on time
• Managing depot processes and ensuring they are being completed by the department
staff in correct & timely manner.
• Ensuring processes and policies are mirrored across all Home Delivery Depots
• Coaching and support to all Delivery Depot managers
• Payroll processing for direct reports
• Management of the shunting stock network between delivery depots and resolve any
network issues
• Ensuring the servicing & maintenance schedules are being actioned by the fleet
Administrators to minimise downtime of depot vehicles and HGV fleet
• Maintaining active communications with depots and departments to encourage clear
communication channels.
• Recruitment for vacant roles as and when required
• Actively involved in maintaining and working in line with the department budget.
• Completing direct report PDC’s in full
• Conduct return to work interviews and assist with disciplinary procedures where
necessary.
• Preparation and participation in team meetings and other meetings as required.
• Regular depot manager meetings – travel will be required
• To demonstrate and support a commitment to Equal Opportunities, diversity, and
customer care in accordance with established good practice and guidelines.
• To ensure that own personal performance and knowledge are continuously assessed for
improvement.
• To have up to date knowledge of H&S working directives and good practice. Awareness
of own health and safety and how it may affect others in the workplace. Report any
health and safety concerns to line manager.
• Will be a multi-site key holder

Requirements of the Operations Manager:
• Must have a full clean UK driving licence for at least 12 months
• Strong advanced knowledge of all Microsoft office packages.
• Have operations management experience
• Ability to work to deadlines whilst prioritising workload

What happens after you apply for this role?
Applications will be reviewed within 3 working days, however as we are receiving high levels of
applications, if you have not been contacted after 5 days of sending your CV unfortunately your
application has been unsuccessful on this occasion. If successful you will be contacted by a
consultant to discuss your application and CV further. There’ll also be a chance for you to ask
us any questions you may have about the role