What’s on offer:

• Monday – Friday 8:45am – 4:30pm
• £40,000 – £45,000 per annum
• 25 days holiday plus bank holidays
• Free life assurance cover
• Generous Sick Pay Scheme 
• Pension scheme

A fantastic opportunity has become available to join an independent, family-owned company who are looking for a confident candidate who has experience in customer service and has dealt with exporting dangerous goods, to join their amazing team.

Key Responsibilities:

• Overseeing the customer services team
• Training and managing Customer Service Assistants and Representatives
• On-boarding and training new employees
• Interacting with customers on a day-to-day basis
• Speaking with suppliers and building relationships
• Liaising with all departments to resolve customer queries.
• Processing orders
• Dealing with invoices or discrepancies 
• Monitoring and reporting sales data and customer feedback.

• Attending meetings.
• Conducting 1-2-1’s with members of staff.
• Dealing with escalated complaints to resolution.
• Completing export documentation.
• Keeping staff updated on processes, procedures and law regulations.

Person Specifications:

• Be confident and have excellent written and verbal communication skills.
• Have a thorough understanding on the exportation of goods across borders, duty and incoterms in the post-BREXIT age.
• Have positive negotiation skills.
• Be resilient through peaks of pressure and working to tight deadlines.
• Have extensive similar experience within the manufacturing sector.
• A Level 5 (or higher) qualification in a Business-related discipline or equivalent.
• IATA and IMDG certification.
• 5 years in a customer service management and shipping export role with experience of dangerous goods.
• Ideally a working knowledge of Sage X3 but this is not essential.
• Proficient with Microsoft software and the ability to effectively manipulate Excel spreadsheets.