Home Delivery Operations Manager

Wednesbury – with some travel around the Midlands

Up to £45,000

Permanent

What’s in it for you?

• Pension Scheme
• Monday – Friday
• 25 days holiday + bank holidays
• On-Site Parking
• Benefit package (private healthcare, medical cover, paid voluntary day, cycle to work, staff discount and shopping discount platform)

The roles and responsibilities of the Operations Manager:

• Daily management of depot Managers ensuring relevant HR policies are followed
• Work alongside depot managers to obtain depot KPIs to be reported to the CHD Manager at regular points.
• Work alongside the Home Delivery training academy to build training requirements for teams
• Ensure depot managers are reporting on required KPIs correctly and on time
• Managing depot processes and ensuring they are being completed by the department staff in correct & timely manner.
• Ensuring processes and policies are mirrored across all Home Delivery Depots
• Coaching and support to all Delivery Depot managers
• Payroll processing for direct reports
• Management of the shunting stock network between delivery depots and resolve any network issues
• Ensuring the servicing & maintenance schedules are being actioned by the fleet Administrators to minimise downtime of depot vehicles and HGV fleet
• Maintaining active communications with depots and departments to encourage clear communication channels.
• Recruitment for vacant roles as and when required
• Actively involved in maintaining and working in line with the department budget.
• Completing direct report PDC’s in full
• Conduct return to work interviews and assist with disciplinary procedures where necessary.
• Preparation and participation in team meetings and other meetings as required.
• Regular depot manager meetings – travel will be required
• To demonstrate and support a commitment to Equal Opportunities, diversity, and customer care in accordance with established good practice and guidelines.
• To ensure that own personal performance and knowledge are continuously assessed for improvement.
• To have up to date knowledge of H&S working directives and good practice. Awareness of own health and safety and how it may affect others in the workplace. Report any health and safety concerns to line manager.
• Will be a multi-site keyholder

Requirements of the Operations Manager:

• Must have a full clean UK driving licence for at least 12 months

• Be a Transport CPC Licence holder
• Strong advanced knowledge of all Microsoft office packages.
• Have operations management experience
• Ability to work to deadlines whilst prioritising workload

What happens after you apply for this role?

Applications will be reviewed within 3 working days, however as we are receiving high levels of applications, if you have not been contacted after 5 days of sending your CV unfortunately your application has been unsuccessful on this occasion. If successful you will be contacted by a consultant to discuss your application and CV further. There’ll also be a chance for you to ask us any questions you may have about the role.