Project Coordinator

Location: Kingswinford
Salary: £29,671.67 per annum
Contract: Fixed-Term Contract – until August 2027
Hours: Full-time, 35 hours per week, rotating shifts ( WK1: 8am-4pm / WK2: 9am-5pm)
Department: Scheduling

The Role

We are recruiting for a Project Coordinator to join a busy scheduling team based in Kingswinford. This role involves coordinating lift installations from start to finish, liaising with customers, engineers, surveyors, builders and subcontractors to ensure installations run smoothly and customers receive an excellent level of service.

Key Responsibilities

• Plan, schedule and coordinate installation work for builders, engineers and subcontractors.

• Keep customers informed throughout every stage of the installation process, providing regular updates and resolving queries.

• Liaise with Regional Build and Installation Managers to coordinate workloads and assist with resolving any issues.

• Maximise the use of available resources whilst ensuring service level agreements (SLAs) and deadlines are achieved.

• Manage incoming and outgoing telephone calls and emails relating to installation projects.

• Build and maintain effective working relationships with customers, colleagues, surveyors, engineers, builders, logistics teams, managers and subcontractors.

• Maintain accurate and up-to-date information across internal systems.

• Monitor installation schedules and proactively address any potential delays or scheduling conflicts.

Key Skills and Experience

• Previous experience scheduling installation projects involving multiple trades is essential.

• Knowledge of domestic building works and installation requirements would be advantageous.

• Good geographical knowledge of the UK and experience coordinating field-based teams.

• Excellent customer service and communication skills, with the ability to liaise confidently with a range of stakeholders.

• Strong organisational skills, with the ability to multitask, prioritise workloads and meet tight deadlines.

The Ideal Candidate

The ideal candidate will be organized, proactive and customer-focused, with experience coordinating schedules and managing multiple moving parts in a fast-paced environment. You will be confident communicating with a variety of stakeholders, solving problems and ensuring installation projects stay on track from initial planning through to completion.