Inside Sales / Customer Service Representative

Oldbury
Full-time
8:30am – 4:30pm (30-minute lunch)
£12.21 -£12.50 per hour (based on experience)
Temporary – 3 Months

We are currently recruiting for an Inside Sales / Customer Service Representative to join a busy and growing team based in Oldbury. This role plays a key part in supporting the sales function and delivering excellent customer service. You’ll be working closely with internal departments and reporting to the Sales Manager.

About you:

• Confident working in a fast-paced sales and service environment.
  • Motivated, proactive, and customer focused.
  • Strong written and verbal communication skills.
  • Excellent organisational skills with strong attention to detail.
  • Ability to work well independently and as part of a team.
  • Previous experience using SAP is essential – applications without SAP experience will not be considered.

Duties and responsibilities:

• Deliver exceptional customer service and build strong customer relationships.
  • Handle inbound customer enquiries and process orders efficiently.
  • Proactively follow up on quotes and promote products through cross-selling and up-selling.
  • Prepare and maintain quotations, offers, and pricing lists.
  • Support order handling during busy periods and liaise with other departments to resolve customer issues.
  • Input and maintain accurate data using SAP and CRM systems.
  • Assist with frame agreements and special orders as required.
  • Occasionally attend customer visits alongside field sales staff.

What happens after you apply for this role?

Applications will be reviewed within 3 working days. Due to high volumes of applications, if you have not been contacted within 5 days of submitting your CV, unfortunately your application has been unsuccessful on this occasion.

If successful, you will be contacted by a Consultant to discuss your application and CV in more detail. This will also be an opportunity for you to ask any questions you may have about the role.