IT Support & Network Engineer

Location: Kingswinford, West Midlands
Salary: £40,000 per annum
Job Type: Permanent, Full-Time, On-site

IT Support | Network Connectivity | Multi-Site Retail | Technical Troubleshooting

MET Professional is recruiting for an experienced IT Support & Network Engineer to join a growing and established retail business based in Kingswinford.

This is an excellent opportunity for a hands-on IT professional who enjoys variety, problem-solving and taking ownership of technical issues.

Predominantly based at Head Office, you will provide IT and connectivity support across a nationwide network of retail stores, ensuring systems remain operational and technical issues are resolved efficiently.

The position combines day-to-day IT support with network connectivity, broadband troubleshooting and involvement in new store openings. There will also be a requirement to travel to retail locations throughout the UK when necessary.

Key Responsibilities

• Provide first-line IT support to Head Office and retail stores, both remotely and on-site.

• Diagnose and resolve day-to-day hardware, software and connectivity issues.

• Coordinate broadband installations and connectivity requirements for new and existing stores.

• Liaise with telecommunications providers, to resolve faults and arrange installations.

• Support new store openings, including the installation, configuration and testing of IT and networking equipment.

• Ensure broadband connections, tills, card payment systems, telephones and other essential technology are operational before stores open.

• Attend existing stores to undertake equipment upgrades, replacements and more complex troubleshooting.

• Maintain accurate records and inventories of IT and networking equipment.

• Help develop standardised IT configurations and troubleshooting procedures to improve efficiency and consistency across the business.

About You

We are looking for a practical, proactive IT professional who is comfortable working independently and enjoys finding solutions to technical challenges.

You will ideally have:

• A minimum of three years’ practical experience in IT support, network support or IT field engineering.

• Good working knowledge of IT hardware, networking equipment and broadband connectivity.

• Experience diagnosing and resolving technical issues remotely and on-site.

• The ability to coordinate with external telecommunications and IT service providers.

• Strong organisational skills and the ability to manage multiple technical issues and priorities.

• A proactive, hands-on approach with excellent problem-solving abilities.

• Good communication skills and the confidence to support colleagues across different locations.

• A full UK driving licence and willingness to travel to stores throughout the UK when required.

Experience supporting multiple sites, retail environments or EPOS systems would be particularly advantageous.

What’s on Offer?

• Competitive salary of £40,000 per annum.

• Permanent opportunity within an established and growing retail business.

• Predominantly Head Office-based position in Kingswinford.

• Varied responsibilities combining IT support, connectivity and hands-on installations.

• Opportunity to play an important role in supporting an expanding nationwide retail operation.

If you are an experienced IT Support Engineer, Network Support Engineer or IT Field Engineer looking for a varied role where you can make a real difference, we would welcome your application.

Apply today or contact MET Professional for a confidential discussion.