Customer Service/ Sales order processor

Wolverhampton

Temp-perm

£12.21 per hour (will increase after temp period)

Monday-Thursday (9am-5pm)

Friday- (9am-3:15pm)

Our client, a well-established business within the Wolverhampton area is currently on the lookout for a Customer Service/ Sales order processor to join their team. In this role, you will be faced with a range of duties to contribute to the smooth operations within the business.

Main responsibilities (not limited to):

• Accurately input and process customer orders onto the internal system.
• Respond to customer enquiries via phone and email in a timely and professional manner.
• Maintain a high level of product and service knowledge to assist customers effectively.
• Ensure all customer records and order details are kept up to date and accurate.
• Liaise with internal departments (e.g., sales, dispatch, accounts) to ensure smooth order processing.
• Proactively contact lapsed or inactive clients to re-establish relationships and encourage repeat business.
• Support the generation of new business through follow-up calls and customer engagement.
• Handle customer issues or complaints efficiently, ensuring positive outcomes and customer satisfaction.
• Provide administrative support to the wider customer service and sales teams as required.
• Contribute to a positive team environment and uphold excellent service standards at all times.

Person specification:

• Strong attention to detail.
• Experience in Customer Service/order processing/admin.
• Confident in using a range of systems.

What happens after you apply for this role?

Applications will be reviewed within 3 working days, however as we are receiving high levels of applications, if you have not been contacted after 5 days of sending your CV unfortunately your application has been unsuccessful on this occasion. If successful you will be contacted by a consultant to discuss your application and CV further. There’ll also be a chance for you to ask us any questions you may have about the role.