IT Technician

IT Technician
Permanent – Full Time
West Brom
Negotiable Salary

To be responsible for the delivery of technical support for all relevant systems within the business and its clients. Technical support to be delivered on-site and remotely. This will include maintenance, installation, and proactive monitoring of client’s network infrastructure.

What’s in it for you?

  • Annual leave 30 days + Bank Holiday
  • Additional 5 days annual leave after 5 years of service
  • Hybrid working
  • 19% pension Scheme

Key Responsibilities:

  • To assist with the efficient delivery of technical support for all relevant systems within the businesses Education and clients.
  • To support and administer Cloud technologies, their associated applications, hardware, software and peripherals
  • To undertake the repair, upgrade and maintenance of computers, servers and peripherals as part of the technical support service offered to clients.
  • To assist with the installation and support of associated internet services delivered to clients.
  • Undertake system diagnostics to identify and resolve technical incidents both at the business and onsite at remote client locations.
  • To liaise with other staff within the unit, partners and external agencies to ensure the provision of a high[1]quality service.
  • As both an individual and member of the team, strive towards the delivery of a service of the highest possible quality.
  • To demonstrate a clear and sustained commitment to customer care.
  • Be able to work on own initiative.
  • To support ICT in remote locations.
  • Monitor and respond to incidents in line with SLA to incidents within agreed time limits.
  • Keep open communication path with clients throughout resolution of incidents.

What We’re After:

  • Minimum 1 years’ experience of installation, configuration and maintenance of Windows based operating systems.
  • Driving License highly desirable
  • Experience of networking computers. Working experience of Windows Server, Active Directory, Group Policy Management, Setup and deployment of Active Directory Networks.
  • Ability to carry out small scale network installations
  • Recent Microsoft qualification or equivalent qualification in an IT related area.
  • Ability to work as part of a multi-discipline team, working readily with others.
  • Ability to prioritise work. Ability to work under own initiative, being resourceful and able to accept responsibility.
  • Patient and sympathetic approach to others.
  • A thorough and rigorous approach to work and documentation.
  • Willingness to learn and develop new skills. Able to communicate at all levels both verbally and in writing

Job Information

Job Reference: PJ - JOB-3151_1674141177
Salary From: £24000
Salary To: £25000
Job Industries: IT
Job Locations: West Bromwich, West Midlands
Job Types: Permanent

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