Customer Service/Telesales

Customer Service/Telesales

Permanent

Kingswinford

£22,000 – £24,000 per annum

We are currently working with a well-established company who are looking for an enthusiastic Customer Service/Telesales Advisor to join their team. The Successful Customer Service/Telesales Advisor will need to be confident in a target driven environment and have excellent customer service skills.

What’s on offer?

• £22,000 – £24,000 – based on experience
• Monday – Friday between 8am – 4pm / 9am – 5pm
• Target driven bonus
• 25 Days Annual Leave plus Bank Holidays
• Learning and training opportunities
• Company Pension Scheme
• Free on site parking

Key Responsibilities of the Customer Service/Telesales Advisor:

• Receiving inbound customer calls and dealing with all queries in a professional manner.
• Providing Technical support over the telephone where required on company products.
• Assisting with enquiries receive via internal web chat function in a quick and accurate fashion.
• Providing an extremely high level of customer service befitting quality retailer.
• Initiating sales with potential customers via phone or e-mail.
• Listening to customer needs and informing them of relevant products.
• Creating lasting relationships with customers to enable repeat sales.
• Taking an active part in group projects to promote new and existing products.
• Contributing towards achieving set group sales targets.
• Maintaining customer database.

The Successful Customer Service/Telesales Advisor:

• Passion for high level of customer service.
• Previous experience in telesales position.
• Strong sales skills with proven record of exceeding group sales targets.
• Self-motivated.
• Excellent telephone manner.
• Good IT skills, particularly with reference to Microsoft Office.
• Enjoy working in a target driven team environment.
• Flexibility to take on different daily tasks and provide cover when required.