Customer Services Supervisor

Job Title: Customer Services Supervisor

Employment type: Temp to perm

Hours: Mon to Thurs 9am to 5pm. Fri 9am to 4.30pm (1/2hr lunch)

Salary: £24000 – £25000 per annum

Holidays: 25 days per annum plus bank holidays

We are currently recruiting on behalf of a very successful client of ours for an experienced customer Services Supervisor. The successful candidate will be able to manage a team of four, utilise their time effectively and be confident with there approach to clients and staff members.

Duties:

  • Co-ordinate & monitor the activities of a team of customer service administrators to ensure all customer queries and complaints are dealt with professionally, efficiently and in line with customer SLA’s .
  • Recruit, train & support team members with an emphasis on staff retention
  • Log & process product defects on a Sage CRM database. Ensuring they are promptly processed to meet customer’s needs.
  • Liaise with various internal departments to obtain product and technical data.
  • Generate quotes where necessary.
  • Order parts direct from external suppliers.
  • Schedule the delivery and fitting of parts.
  • Liaise with customers via phone & email to prevent or resolve issues and complaints.

Skills:

  • Experience of managing or supervising a team.
  • Strong IT skills particularly in Excel
  • Have excellent communication skills, both written & verbal.

Person Profile:

  • Be passionate about providing an exceptional customer service.
  • Have a professional & calm approach with a ‘can-do’ attitude.
  • Be flexible & adaptable with an aptitude for problem solving.
  • Be proactive & enthusiastic.
  • Previous experience of working in the window & door industry would be a distinct advantage.

Job Information

Job Reference: CSS_1626858647
Salary:
Salary From: £12.30
Salary To: £12.99
Job Industries: Call Centre and Customer Service
Job Locations: West Bromwich, West Midlands
Job Types: Temporary

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