Customer Service Advisor

Customer Service Advisor

Permanent – Full Time

Halesowen

£21,000 per annum

Do you have excellent communication skills?

Have you had previous experience working in Customer Service?

Our client is looking for multiple Customer Service Advisors to join their growing business. As a Customer Service Advisor, you will provide a professional first point of contact for customers, colleagues, and external business partners in order to ensure the delivery of an exceptional customer experience.

Fantastic Benefits:

  • Monday – Friday (9 am -5:30 pm) – Need to be flexible
  • £21,000 per annum
  • Pension 3% contribution
  • Free Car parking
  • 22 days holidays + Bank Holidays
  • I Care Vouchers
  • Refer a friend scheme
  • Paid Training Courses
  • Excellent Maternity & Paternity pay

Key Responsibilities:

  • Engaging with customers via website, telephone, email, etc
  • Use in house systems to enter customer data to a high standard of accuracy
  • Validate and process new customer accounts assisting customers with any account-related enquiries
  • Maintain a strong and up to date working knowledge of all processes relating to relevant products and services
  • To work collaboratively with your peer group and other colleagues sharing best practice
  • When appropriate, seeks opportunities to add value to the customer and build customer loyalty through products and services
  • Provide administrative support to ensure activities related to customers’ accounts are carried out in a timely manner and records are maintained
  • Establish and communicate high standards of customer service in line with the company’s values and culture
  • Identify and escalate to your line manager any key customer-impacting issues to achieve greater business-wide success
  • Maintain effective working practices in a team environment, ensuring that compliance and service delivery standards are in line with quality and compliance framework and regulatory requirements
  • Contribute to an open and honest culture within teams through collaborative and supportive working
  • Support a culture of continuous improvement for; Customer Value, Customer experience, Consumer Product offering and operating systems
  • Liaise with relevant stakeholders across the business to instigate and influence positive change

Essential:

  • 5 GCSEs or equivalent including Mathematics and English
  • Proficient in Microsoft Office
  • Ability to operate as part of a wider team working effectively across departmental boundaries and with external business partners
  • An ability to prioritise workflow volumes and self-organise
  • A desire to develop own skill sets
  • Accuracy and attention to detail

Personal Qualities:

  • Strong communicator
  • Effective decision maker, in a fast-paced environment
  • Individual who has a strong commitment to providing quality customer service
  • Team player
  • Able to prioritise workload to meet challenging deadlines and ability to multi-task
  • Pro-active and well organised
  • Adaptable

Job Information

Job Reference: SW-2935_1654587812
Salary:
Salary From: £21000
Salary To: £21000
Job Industries: Call Centre and Customer Service
Job Locations: Halesowen, West Midlands
Job Types: Permanent

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