Client Services Executive

Client Services Executive

£35,000 – £40,000 per year

Brierley Hill

Permanent – Full Time

Are you experienced in client services?

Would you like the opportunity to work with well-known exciting brands?

Our client, a fast-growing company, based in Brierley Hill currently has the need for an enthusiastic, articulate Client Services Executive to join them on a Permanent basis. The successful candidate will be competent in speaking to all levels of clientele and have excellent skills in building new and existing relationships.

What’s on offer?

  • Salary: £35,000 – £40,000 per year – dependent on experience
  • Hours: Monday to Friday – 8am -4pm
  • Holidays: 25 days plus bank holidays
  • Free Parking
  • Opportunity to work with some exciting brands!

Key Responsibilities of the role:

  • Process customer orders from initial contact to processing
  • Account management of 70 existing customers, their weekly orders, and deliveries
  • Liaising with Production/ Despatch/ Accounts to ensure all required information relating to an order/customer is correctly communicated
  • Accurately record and log customer notes on the internal system
  • Address customer questions relating to new products and services, promptly passing them to relevant colleagues as required
  • Develop and grow Client accounts, being proactive with clients, ensuring that they are fully aware of the range of services offered by the company, and continually looking for further opportunities
  • Communicate with the Client on a continual & regular basis by telephone, e-mail and site visits if required
  • Day-to-day prioritisation and management of workload of agreed Client Accounts
  • Continuously review processes and procedures to ensure all projects are managed & undertaken in the most cost-effective and commercially viable way
  • Ensure there is accurate stock control and management
  • Carry out quality checks of all jobs within the company at the allotted interval
  • Supply reports for Clients and Company as required
  • Understand and adhere to the standards set out in each Client’s SLA where applicable
  • Work with other departments to ensure that priorities and deadlines are met
  • Additional tasks may be asked when requested from time to time
  • Able to be flexible when needed for the business

The successful candidate:

  • Proven experience in a client services role – in any industry
  • Excellent communication skills
  • Problem-solving skills and ability to manage expectations
  • Thrives in a fast-paced environment
  • UK Driving licence and own vehicle
  • Career driven and passionate about people
  • Going above and beyond for clients and customers and exceeding expectations
  • Need to have excellent attention to detail

Job Information

Job Reference: SW-3013_1658924660
Salary From: £35000
Salary To: £40000
Job Industries: Call Centre and Customer Service
Job Locations: Brierley Hill, West Midlands
Job Types: Permanent

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