Client Services Executive

Client Services Executive

£35,000 – £40,000 per year

Brierley Hill

Permanent – Full Time

Are you experienced in client services?

Would you like the opportunity to work with well-known exciting brands?

Our client, a fast-growing company, based in Brierley Hill currently has the need for an enthusiastic, articulate Client Services Executive to join them on a Permanent basis. The successful candidate will be competent in speaking to all levels of clientele and have excellent skills in building new and existing relationships.

What’s on offer?

• Salary: £35,000 – £40,000 per year – dependent on experience
• Hours: Monday to Friday – 8am -4pm
• Holidays: 25 days plus bank holidays
• Free Parking
• Opportunity to work with some exciting brands!

Key Responsibilities of the role:

• Process customer orders from initial contact to processing
• Account management of 70 existing customers, their weekly orders, and deliveries
• Liaising with Production/ Despatch/ Accounts to ensure all required information relating to an order/customer is correctly communicated
• Accurately record and log customer notes on the internal system
• Address customer questions relating to new products and services, promptly passing them to relevant colleagues as required
• Develop and grow Client accounts, being proactive with clients, ensuring that they are fully aware of the range of services offered by the company, and continually looking for further opportunities
• Communicate with the Client on a continual & regular basis by telephone, e-mail and site visits if required
• Day-to-day prioritisation and management of workload of agreed Client Accounts
• Continuously review processes and procedures to ensure all projects are managed & undertaken in the most cost-effective and commercially viable way
• Ensure there is accurate stock control and management
• Carry out quality checks of all jobs within the company at the allotted interval
• Supply reports for Clients and Company as required
• Understand and adhere to the standards set out in each Client’s SLA where applicable
• Work with other departments to ensure that priorities and deadlines are met
• Additional tasks may be asked when requested from time to time
• Able to be flexible when needed for the business

The successful candidate:

• Proven experience in a client services role – in any industry
• Excellent communication skills
• Problem-solving skills and ability to manage expectations
• Thrives in a fast-paced environment
• UK Driving licence and own vehicle
• Career driven and passionate about people
• Going above and beyond for clients and customers and exceeding expectations
• Need to have excellent attention to detail