Account Manager

Account Manager

Wednesbury

Permanent – Full time

£32,000 – £35,000 per annum (based on experience)

Our client, a manufacturer of sustainable packaging materials, based in Wednesbury, requires an Account Manager to join their team on a permanent basis.

The ideal candidate will be able to demonstrate sales experience with commercial acumen and the ability to build relations with current and new customers.

What’s on offer?

• Salary: £32,000 – £35,000 per year – based on experience
• Hours: 40 per week: Monday to Friday 8:30am to 5:00pm with 30 mins lunch
• Based on site in Wednesbury, (potential flexibility with working from home)
• 20 days holiday plus bank holidays
• Free parking
• Death in Service
• Pension Scheme

Key Responsibilities

• Focus on growing and developing existing clients along with trying to generate new business opportunities
• Serve as the lead point of contact for all customer account management issues and matters
• Look to build, create, and maintain long-lasting client relationships
• Ensure that products meet the needs of all customers
• Communicate and feedback with Sales Director and Commercial Manager regarding any issues with customer or customer spend/performance
• Identify areas for improvement with customer base – product range/service, innovative ideas
• Forecast and track account spend and usage figures
• If required prepare appropriate documents to report
• Play an integral role in ensuring existing customers’ needs and expectations are always met
• Undertake training to meet the requirements of the role
• Set objectives and targets for each customer account
• Quote new work using the NERP System
• Support implementing price increases to own and colleagues’ customers
• Work with the admin office to ensure the smooth running of all accounts with schedules, deliveries etc
• Ensure quotations and enquiries are turned around as quickly as possible
• You will be required to be flexible with ad-hoc duties as and when required

The Ideal Candidate:

• Experience within a sales role
• Be commercially aware
• Excellent communication skills
• Experience within a manufacturing environment – advantageous
• Able to use own initiative
• Good attention to detail
• Able to work within a team